Privacy Policy

Privacy Policy

Last updated: 30-11-25

This Privacy Policy describes how Navova (“we,” “us,” “our”) collects, uses and discloses your personal information when you visit our website, make a purchase, or otherwise interact with us. If you have any questions or would like more information about our privacy practices, please contact us at support@navova.store.

Contact

For questions, requests or complaints regarding this Privacy Policy, you can contact us at:
Email: support@navova.store

Personal Information We Collect

We collect personal information to operate our website, process your orders and provide you with a seamless shopping experience. Below is an overview of what we collect and why.

I – Device Information

  • Purpose of collection: To load the website accurately, optimize performance and conduct analytics on how users interact with our site.
  • Method of collection: Automatically collected through cookies, log files, tags, pixels and similar technologies when you visit our site.
  • Disclosure: Shared with our service provider Shopify.
  • Personal information collected: IP address, browser version, time zone, cookie data, pages viewed, search terms and interactions with the site.

II – Order Information

  • Purpose of collection: To process and fulfill your order, including payment processing, shipping, providing confirmations, fraud prevention and communicating with you about your purchase.
  • Method of collection: Provided directly by you when placing an order.
  • Disclosure: Shared with Shopify, payment processors and relevant shipping partners.
  • Personal information collected: Name, billing address, shipping address, payment information (including credit card details), email address and phone number.

III – Customer Support Information

  • Purpose of collection: To provide customer service and support.
  • Method of collection: Provided directly by you.

Minors

Our website is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children. If you believe your child has shared personal information with us, please contact us at support@navova.store so we can remove it.

Sharing Personal Information

We share your personal information with third-party service providers to help us operate our business. For example:

  • We use Shopify to power our online store. You can read more about how Shopify handles your data in their Privacy Policy.

We may also disclose personal information where required by law, such as responding to subpoenas, lawful requests or court orders, or to protect our legal rights.

Advertising and Analytics

We use your personal information to provide relevant ads and measure marketing effectiveness.

  • We use Google Analytics to understand how visitors use our website. Learn more at Google Privacy Policy and opt out at Google Opt-Out.
  • We share information about your browsing behavior, purchases and interactions with marketing partners to show you personalized ads across platforms. Some of this data is shared via cookies or similar technologies.
  • We use Shopify Audiences to show ads to potential customers on other platforms and to collaborate with other Shopify merchants who may show relevant offers to you.

To learn more about targeted advertising, visit the NAI educational page: here.

You can opt out of targeted advertising:

You can also opt out of many services at once via: https://optout.aboutads.info

How We Use Personal Information

At Navova, we use your personal information to operate our store, offer products for sale, process payments, fulfill orders and keep you informed about new products, services and offers.

For EU and EEA Residents (GDPR)

If you are located in the European Economic Area, you have additional rights under the GDPR, including access, correction, deletion and data portability. To exercise your rights, contact us at support@navova.store.

Your personal information may be transferred outside Europe for processing, including to Canada and the United States. For details on Shopify’s GDPR compliance, see their GDPR Whitepaper.

For California Residents (CCPA)

If you are a California resident, you have the right to know what personal information we collect, request deletion and opt out of the sale or sharing of your personal information.

To exercise these rights, contact us at support@navova.store.

Cookies

A cookie is a small file stored on your device when you visit our website. We use functional, performance, advertising and social media cookies to improve your experience. Cookies allow our website to remember your preferences and track how you use the site.

We use cookies to:

  • Improve website functionality
  • Remember your shopping cart
  • Send abandoned-cart reminders
  • Analyze website performance

Do Not Track

Because there is no industry-standard response to Do Not Track signals, we do not alter our data practices when a browser sends such a signal.

Retention

We retain your personal information for administrative and business purposes unless you request deletion. For information about deletion rights, see the "Your Rights" section.

We also store information used for SMS notifications, abandoned cart reminders and review requests.

Changes

We may update this Privacy Policy to reflect changes in our practices or for legal or regulatory reasons. Any updates will be posted on this page.

Complaints

If you would like to file a complaint, contact us at support@navova.store. If you are not satisfied with our response, you may contact your local data protection authority.